Terms & Conditions
Last updated: March 13, 2026
1. Acceptance of Terms
By accessing and using the ESCENTINO website, you accept and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website.
2. Use of Website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.
3. Products and Pricing
3.1 Product Information
We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content on the website is accurate, complete, or error-free.
3.2 Pricing
All prices are displayed in euros (€) and include VAT unless otherwise stated. We reserve the right to change prices at any time, but changes will not affect orders already placed.
3.3 Availability
Product availability is subject to change. We reserve the right to limit quantities and refuse orders at our discretion.
4. Orders and Payment
4.1 Order Acceptance
Your order is an offer to purchase products from us. We reserve the right to accept or reject your order for any reason, including product availability, errors in pricing or product information, or fraud prevention.
4.2 Payment
Payment must be made at the time of order placement. We accept major credit cards and other payment methods as displayed on our website. All payments are processed securely.
5. Shipping and Delivery
Shipping costs and delivery times are displayed during checkout. We are not responsible for delays caused by shipping carriers or customs. For detailed shipping information, please see our Shipping Policy.
6. Returns and Refunds
You have the right to return products within 14 days of receipt, in accordance with applicable consumer protection laws. Products must be returned in their original condition and packaging.
For detailed information about returns and refunds, please see our Returns & Exchanges Policy and Refund Policy.
7. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of ESCENTINO B.V. or its content suppliers and is protected by copyright and trademark laws.
8. Limitation of Liability
To the fullest extent permitted by law, ESCENTINO B.V. shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our website or products.
9. Account Registration
If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
10. Gift Cards and Discount Codes
Gift cards and discount codes are subject to their own terms and conditions. They cannot be exchanged for cash and may have expiration dates or usage restrictions.
11. Governing Law
These Terms and Conditions are governed by the laws of the Netherlands. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Netherlands.
12. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website constitutes acceptance of the modified terms.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us: