Shipping Information

We ship to supported destinations shown at checkout. Available shipping methods may vary by country, cart value, weight, and carrier availability.

At checkout, you will see all available shipping options for your order, including the applicable cost and estimated delivery window.

Free shipping applies to qualifying orders based on destination: from €50 in the Netherlands, €75 in the rest of the EU, and €100 outside the EU.

All orders are shipped with track & trace. Free shipping promotions waive the full shipping rate on qualifying orders for your destination.

Tracking details are sent for every shipment.

Delivery times shown on the website or at checkout are estimates. Actual delivery may vary due to carrier processing, destination handling, customs procedures, public holidays, weather, or other operational factors outside our control.

Orders are generally processed after successful payment confirmation. During high-volume periods, processing and dispatch may take longer than usual.

For international orders, import duties, local taxes, and customs fees may apply depending on destination law. These charges are typically the customer's responsibility unless stated otherwise.

Please ensure shipping details are correct before payment. If an order cannot be delivered due to incorrect address details, refusal, or failed delivery attempts, additional shipping costs may apply for re-shipment.

If your parcel is delayed, damaged, or missing, contact us as soon as possible with your order number and issue details. For damaged items, see our Refunds & Returns policy.