Shipping Information

1. Shipping Coverage

We ship to supported destinations shown at checkout. Available shipping methods may vary by country, cart value, weight, and carrier availability.

2. Shipping Methods

At checkout, you will see all available shipping options for your order, including the applicable cost and estimated delivery window.

Free shipping campaigns apply to standard shipping only, unless explicitly stated otherwise.

3. Track & Trace and Free Shipping

Free standard EU shipping covers basic delivery without track & trace. If track & trace is available for your route and you choose it, you pay only the additional difference shown at checkout.

Tracking details are sent only for shipments that include a trackable service.

4. Delivery Estimates

Delivery times shown on the website or at checkout are estimates. Actual delivery may vary due to carrier processing, destination handling, customs procedures, public holidays, weather, or other operational factors outside our control.

5. Order Processing

Orders are generally processed after successful payment confirmation. During high-volume periods, processing and dispatch may take longer than usual.

6. International Deliveries

For international orders, import duties, local taxes, and customs fees may apply depending on destination law. These charges are typically the customer's responsibility unless stated otherwise.

7. Failed Delivery and Address Issues

Please ensure shipping details are correct before payment. If an order cannot be delivered due to incorrect address details, refusal, or failed delivery attempts, additional shipping costs may apply for re-shipment.

8. Delivery Problems

If your parcel is delayed, damaged, or missing, contact us as soon as possible with your order number and issue details so we can assist with a carrier investigation where available.

9. Contact

For shipping questions, contact help@escentino.com.