Shipping Information
1. Shipping Methods
We offer standard shipping to addresses within the Netherlands and select international destinations. Shipping options and costs are displayed during checkout.
2. Delivery Times
2.1 Netherlands
- Standard shipping: 2-5 business days
- Express shipping: 1-2 business days (if available)
2.2 International
- Standard shipping: 5-14 business days
- Delivery times may vary based on destination and customs processing
Note: Delivery times are estimates and may be affected by factors beyond our control, including weather, customs delays, or carrier issues.
3. Shipping Costs
Shipping costs are calculated based on:
- Destination
- Package weight and dimensions
- Selected shipping method
Free shipping may be available for orders over a certain amount. Check our website for current promotions.
4. Order Processing
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.
5. Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can track your order:
- Through the tracking link in your shipping confirmation email
- In your account dashboard (if you have an account)
- By contacting our customer service
6. International Shipping
6.1 Customs and Duties
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the product price or shipping cost.
6.2 Restricted Items
Some products may be restricted in certain countries due to local regulations. We are not responsible for items that cannot be delivered due to customs restrictions.
7. Delivery Issues
If you experience any issues with delivery, please contact us immediately:
- Email: help@escentino.com
- Include your order number and a description of the issue
8. Contact Us
For questions about shipping, please contact us:
- Email: help@escentino.com