Refund Policy

1. Right to Withdraw

In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason.

2. Return Conditions

To be eligible for a refund, products must be:

• Returned within 14 days of receipt
• In their original, unopened condition
• In original packaging with all tags and labels attached
• Accompanied by proof of purchase

3. Refund Process

3.1 Requesting a Refund

To request a refund, please contact us at help@escentino.com or through your account dashboard. Include your order number and reason for return.

3.2 Return Shipping

You are responsible for the cost of return shipping unless the product is defective or we made an error. We recommend using a tracked shipping method.

3.3 Processing Time

Once we receive your returned product, we will inspect it and process your refund within 14 business days. Refunds will be issued to the original payment method.

4. Non-Refundable Items

The following items are not eligible for refund:

• Opened or used products (unless defective)
• Gift cards (unless required by law)
• Personalized or custom-made products
• Products damaged by misuse or normal wear

5. Defective Products

If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

6. Contact Us

For questions about refunds or to initiate a return, please contact us:

• Email: help@escentino.com
• Address: ESCENTINO B.V., [Company Address], [City] [Postal Code], Netherlands