Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping within the Netherlands takes 2-5 business days. International shipping typically takes 5-14 business days. For more details, see our Shipping Information page.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location. Check our Shipping Information for details.
Returns & Refunds
What is your return policy?
You can return products within 14 days of receipt for a full refund or exchange. Items must be unused and in original packaging. See our Returns & Exchanges for complete details.
How do I return an item?
Contact us at help@escentino.com or through your account to initiate a return. We'll provide you with return instructions and a shipping address.
How long does a refund take?
Once we receive your return, refunds are processed within 14 business days. The refund will be issued to your original payment method.
Products
What sizes are available?
Product sizes vary by item. Available sizes are displayed on each product page. If a size is out of stock, you can sign up for notifications when it becomes available.
How do I choose the right fragrance?
Use our Scent Profiles guide to learn about different fragrance families and notes. You can also use our Create Your Scent tool to find personalized recommendations.
Do you offer gift cards?
Yes! Gift cards are available for purchase and can be used for any product on our website. They are valid for one year from the purchase date.
Account & Payment
Do I need an account to order?
Yes. You need to log in to complete your order. Creating an account also lets you track orders, save addresses, and manage your preferences.
What payment methods do you accept?
We accept major credit cards and other secure payment methods. All payments are processed securely.
Can I use discount codes?
Yes! You can apply discount codes during checkout. Some codes may have restrictions or expiration dates.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us. We're here to help!
Email: help@escentino.com