Warranty

1. Warranty Scope

We supply genuine products and handle quality complaints in line with applicable consumer law. This page explains how warranty-related claims are assessed.

2. What May Be Covered

• Verified manufacturing defects
• Products that materially differ from their description
• Delivery-related damage reported promptly with evidence

3. What Is Generally Not Covered

• Normal wear, aging, or expected product variation
• Damage caused by misuse, incorrect storage, or accidental handling after delivery
• Complaints without sufficient order or product evidence
• Products not purchased through our official sales channels

4. How to Submit a Claim

Send your claim to help@escentino.com with your order number, issue description, and clear photos where relevant. We may request additional details to complete our assessment.

5. Possible Remedies

If a claim is approved, we may offer a replacement, refund, store credit, or another reasonable solution depending on stock availability and the nature of the issue.

6. Consumer Rights

This policy complements, and does not limit, your mandatory legal rights under applicable consumer protection law.

7. Contact

For warranty questions or claims, contact help@escentino.com.