Customer Service
Refunds & Returns
Clear guidance for perfume samples, decants, and order issues at Escentino.
Last updated:
Samples & Decants
Due to hygiene reasons and the nature of hand-filled perfume decants and samples, opened or used products cannot be returned.
All perfume samples, decants, and testers are considered final sale once opened or sprayed.
We cannot offer refunds if:
- you dislike the scent
- the fragrance smells different than expected
- the sample has already been used or sprayed
Damaged or Incorrect Orders
If your order arrives damaged, leaking, or contains the wrong item, contact us within 48 hours of delivery.
Please include clear photos of:
- the product
- the packaging
- any visible damage
After review, we may offer:
Non-Returnable Items
The following items are non-returnable:
- opened perfume samples
- used decants
- testers
- personalized products
- international orders
Refund Process
Approved refunds are processed back to the original payment method within 5–10 business days.
Contact
For all refund or return inquiries:
help@escentino.com