Returns & Exchanges

1. Returns Overview

If you want to return an eligible item, contact us first so we can provide the correct return instructions.

2. Return Request Steps

1. Send your order number and return reason to help@escentino.com.
2. Wait for return confirmation and shipping instructions.
3. Pack the product securely in original packaging, if available.
4. Ship your return and keep proof of shipment until your case is completed.

3. Return Conditions

• Items should be returned within the applicable return period stated in our policies or required by law.
• Items must be unused and complete unless a fault is being reported.
• Proof of purchase is required.

4. Exchanges

Exchanges may be offered based on stock availability. Price differences may be charged or refunded accordingly.

5. Return Shipping Costs

Return shipping is usually paid by the customer unless the item was faulty, damaged on arrival, or incorrectly delivered.

6. Non-Returnable Items

• Opened or used products not eligible for resale, unless defective
• Gift cards, except where required by law
• Personalized or custom items

7. Refund Handling After Return

After your return is received and inspected, approved refunds are processed to the original payment method according to our Refund Policy.

View Refund Policy

8. Contact

For return or exchange support, contact help@escentino.com.