Privacy Policy

1. Introduction

This Privacy Policy explains how ESCENTINO collects, uses, stores and shares personal information when you browse our website, create an account, place an order, contact support, subscribe to marketing, or interact with our services.

2. Data We Collect

2.1 Information you provide directly

• Identity and contact data (name, email, phone, shipping and billing addresses)
• Account details (login credentials, account preferences)
• Checkout and order details (cart items, order history, shipping selections)
• Support data (contact form messages, attachments, communication history)
• Review and feedback content, including review-request responses
• Marketing choices, such as newsletter sign-up and promotional consent settings

2.2 Information collected automatically

• Device and browser information, IP address, and session identifiers
• Website interaction data, including cart/session activity
• Cookie and consent-preference data

3. How We Use Personal Data

• To process payments and fulfill orders
• To provide shipping updates, tracking details (where applicable), and customer service
• To manage guest checkout flows and optional account creation
• To prevent abuse, detect fraud, and protect platform security
• To run marketing communication flows where consent exists
• To improve website performance, product experience, and service quality
• To comply with legal, tax, accounting, and regulatory obligations

4. Legal Bases

Depending on the context, we process data where necessary to perform a contract, comply with legal obligations, pursue legitimate interests (such as fraud prevention and service improvements), or based on your consent (for example for certain cookies and marketing communications).

5. Payment and Checkout Processing

Payments are handled through Mollie and supported payment method providers. We do not store full card details on our own systems. Transaction and payment-status details may be exchanged with payment partners to complete and reconcile your order.

6. Shipping and Fulfillment Data

We use your delivery details and shipping selections to calculate shipping options, process dispatch, and provide delivery-related communication. If tracking is selected and available, shipment identifiers may be shared with relevant logistics partners.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for necessary website functions, analytics, and marketing preferences management. Our consent interface allows you to accept, reject, or customize cookie categories.

For detailed information, see our Cookie Policy.

8. Marketing and Newsletter Communications

If you subscribe, we may send promotional emails and related service messages. Newsletter sign-up may include verification steps before activation. You can unsubscribe at any time using the link in our emails or by contacting support.

9. How We Share Data

We may share personal data with carefully selected service providers, including payment processors, hosting/infrastructure providers, logistics partners, communication providers, and customer support tools, strictly as needed to provide our services.

We may also disclose data where required by law, to protect rights and safety, or in connection with business restructuring. We do not sell personal data.

10. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, including customer support, accounting, legal obligations, dispute handling, and fraud prevention requirements.

11. Data Security

We use reasonable technical and organizational safeguards to protect personal information. However, no online system can be guaranteed fully secure.

12. Your Rights and Choices

Subject to applicable law, you may request access, correction, deletion, restriction, or portability of personal data, and object to certain processing. Where processing is based on consent, you may withdraw consent at any time.

13. Children

Our services are not directed to children under the age required by applicable law for independent consent. If you believe a child has provided personal data, contact us so we can review and remove the data where appropriate.

14. Policy Updates

We may update this Privacy Policy from time to time. The latest version is always published on this page with an updated date.

15. Contact

For privacy requests or questions, contact us at help@escentino.com.